Grievance Redressal

If you have a complaint about Geek Jobs, a payment, account access, privacy, or another service issue, please contact us first so we can investigate and respond.

How to raise a grievance

Email [email protected] with your name, account email, a description of the issue, and any relevant transaction or support reference. Do not include passwords, full card numbers, CVV, UPI PINs, or other payment credentials.

Payment complaints

For a Geek Jobs payment or subscription issue, Geek Solutions is the primary service contact. Razorpay may facilitate the payment transaction, but service delivery, subscription cancellation, and refund requests should first be raised with us.

Privacy complaints

Privacy requests and complaints can be sent to the same address. We will review the request against applicable privacy and data-protection requirements.

Escalation

If an issue remains unresolved, reply to the original support conversation and clearly mark it as an escalation. We will review it again and communicate the next steps.